I need assistance with a warranty claim for equipment I purchased before 21st February 2024.
Equipment purchased from The Telecom Shop Pty Ltd (Administrators Appointed) (ABN 41 158 009 959) OR The Telecom Shop Pty Ltd (ABN 57 643 045 630): Unfortunately, we are unable to assist with warranty claims for purchases before 21st February 2024.
Under Australian Consumer Law, your rights to make warranty claims continue and are provided for by the Distributor or Importer of the equipment.
For assistance with your warranty claim, please reach out to the distributor of your equipment as per the following table:
| The vendor of the equipment which needs to be returned | Your best contact for assistance |
| Yealink |
Submit your request to Yealink directly at https://ticket.yealink.com/index Alternatively your equipment may have been supplied by CommsPlus https://forms.zohopublic.com.au/commsplus/form/RAForm/formperma/6Fn -CoWkwg-ZEM1WPFaXJ0VAv3lKzHzMExl8LRAydX8 Or supplied by Leader Systems |
| Jabra |
Submit your request to Jabra directly at https://servicenet.jabra.com/portal/res/return/t3/dsc2/prod/pubWarrantyCheck/en-us Or via Jabra’s Technical Support line 02 7201 8939 |
| Plantronics / Poly |
Submit your request to HP (Plantronics/Poly) directly at https://support.hp.com/au-en/poly or via HP/Poly’s Technical Support line 1800793150 |
| LG |
Submit your request to LG by contacting them directly https://www.lg.com/au/support/telephone |
| TTS / The Telecom Shop Brand |
Contact the administrators via email, telecomshop@jirschsutherland.com.au |
I need assistance with a refund for equipment I purchased before 21st February 2024 as I have not received my order.
Equipment purchased from The Telecom Shop Pty Ltd (Administrators Appointed) (ABN 41 158 009 959) OR The Telecom Shop Pty Ltd (ABN 57 643 045 630): If you have not received your order, please contact the Administrators appointed to The Telecom Shop Pty Ltd via email telecomshop@jirschsutherland.com.au
We apologise for any inconvenience caused and assure you that we're committed to providing support and service to the best of our abilities.